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Your Name, Company
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Address
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E-mail address
If no e-mail address is
available fax to 949-770-4986
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Fax Number
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Mailing address
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Serial number for the scanner. Include the serial
number of the computer as well, if you bought the
entire system from Howtek
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What operating system are you using?
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What software application are you using, including
revision?
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Open your software application click the ABOUT
menu to get specific revision number.
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Is your system under warranty?
For systems out
of warranty: If this information is not received in an
e-mail 8 hours prior to a call to Technical Support
there will be a charge of 75$ for the call; Visa, MC,
American Express accepted.
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A description of the problem and/or the exact
error message, this information must be clear and
exact or it will increase the time necessary to
respond to you.
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What operation was being performed?
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List any other applications that were
opened/running while the problem occurred.
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Did you buy the entire system from Howtek-Aztek or
Scanner only?
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If you bought the Scanner only you must answer the
following questions:
Technical Support:
evan@aztek.com
Support is also available by phone Monday-Friday
9AM to 5PM PST.
phone: 949-770-8787 x114