Howtek offers factory-based maintenance and repair services to warranty and other customers. Repair of products not covered by original or extended warranties is charged to the customer on a "time and materials" basis. Standard repair turnaround is generally five working days from receipt of unit for in-warranty and contract products, and seven days from billing authorization for paid repairs.

Service requests are processed through Howtek Telephone Technical Support who will provide a Return Material Authorization (RMA) number. The product must be shipped to Howtek prepaid. For products not covered by a warranty, Howtek will complete a one-hour repair estimate. The customer will be contacted with the results of the estimate and will be responsible for the cost of the estimate regardless of the decision to repair or not to repair the unit. The estimate charge, and any charge for paid telephone support relating to an RMA and repair, will be credited against the cost of the repair. There is a 30-day warranty on all repairs.

All products sent to factory for repair must be shipped in an approved shipping crate or box and shipped prepaid. If a scanner is received in non-approved packaging, the customer will be billed for new packaging. All shipments are F.O.B. Hudson NH. Howtek will return ship-prepaid warranty and contract repairs via the same transportation method used by the customer to send the unit to Howtek.

You can contact Howtek-Aztek Technical Support at: 949-770-8787 x114. Support is available Monday-Friday 9AM to 5PM PST.